Sally Cowen wins landmark appeal for disabled tourists


Catherine Casserley and Sally Cowen represented a disabled tourist who sued Thomas Cook when reasonable adjustments were not made for her. The hotel’s swimming pool was closed and her disability prevented her travelling to the sister hotel facility. No other adjustment was made, despite the next door hotel having a suitable, accessible facility.

HHJ Robinson (Sheffield) held on appeal from DJ Bellamy that the duty to make reasonable adjustments does apply outside UK, when the connection to the UK is a strong one, such as in this case, when the contract was made in the UK and the company providing the holiday is a UK company and when the adjustment is reasonable within the country which is being visited.

This decision is the first of its kind, to apply the Equality Act 2010 provisions on reasonable adjustments to events outside the UK.